General Shipping Policy

General Shipping Policy

Please allow 3-5 business days for handling and processing time. As this is an owner-operated business with no fulfilment team, we strive to sell our products cheaper than competition by making some compromise on processing times.

Our standard delivery timing will vary according to multiple factors such as location, shipping partner availability, as well as peak periods and other potential unforeseen factors.

Overall, please be advised that items may take up to 3 weeks to reach you, especially interstate customers outside of Victoria, AU. Under normal circumstances, items should reach customers within a week on average.

We ship via Sendle as our primary delivery service, or under certain circumstances we will utilise Australia Post especially for rural addresses.

International Shipping

Unfortunately, due to the size of our items, we do not offer international shipping at the moment.

Consolidated and Split Shipment

If we notice multiple consecutive orders were placed to the same shipping address, we will endeavour to combine the shipping where possible, and refund any excess charges, at our discretion. However on certain circumstances where it is not possible to combine the shipping, we will have to ship on separate deliveries.

Heavy Item Surcharges

Due to the nature of products being sold, some bulky and/or heavy items such as cookware and large dinnerware sets will come with surcharges which will be included as part of the delivery fee. This is due to nature of delivery taking into account volume size instead of just weight. We try our best to negotiate with our shipping partner on a better price however all delivery charges are calculated to best pricing available.

Click & Collect

Click & Collect are only available in Victoria Australia. Location is in Coburg VIC 3059 and address is provided at check out when you select Click & Collect. Please note we do not stock items in pick up location. Our agents may request to see ID or a confirmation email upon pick up.